Once you complete your donation, you will be brought to a 'Thank you!' screen. You will also receive a receipt for your gift via email.
If you did not receive a receipt, please contact support at email@example.com and provide the following information:
- The name of the campaign you have donated to
- The participant you are supporting
- The dollar amount of your contribution
We will send a receipt to your email.
If you did not see a 'Thank you!' screen, or receive receipt at the email address you provided, it is most likely that your donation was never processed.
If you are using a phone to donate, we recommend you reattempt your donation on a tablet or computer. Google Chrome is the internet browser that works best for our platform.
We also suggest clearing the cookies on your browser before making a donation.
Finally, it is important that the credit card information is entered in order from top to bottom and that you receive all green check marks verifying the correct format.
Please feel free to reach out if you have any additional questions.
If you'd like to make a donation over the phone, please call the following number: 276.531.9260