I purchased a gift for a participant – when will it arrive?

Surprise gift purchases made through our OTK, or Outfit the Kid, program during your donation process typically arrive anywhere from 2-4 weeks after the close of the campaign they were purchased through. Group leaders will receive an automatic confirmation email with a FedEx tracking number as soon as the team’s package leaves our warehouse, and will be responsible for the distribution of these items once they have been delivered.

If you are a group leader and have any questions about these packages, please reach out to either your representative or our Support team at [e-mail] or [phone].