Surprise gift purchases made through our OTK, or Outfit the Kid, program during your donation process typically arrive anywhere from 2-4 weeks after the close of the campaign they were purchased through. Group leaders will receive an automatic confirmation email with a FedEx tracking number as soon as the team’s package leaves our warehouse, and will be responsible for the distribution of these items once they have been delivered.
If you are a group leader and have any questions about these packages, please reach out to either your representative or our Support team at support@snap-raise.com or (206) 285-0906.
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