Surprise gift purchases made through our OTK, or Outfit the Kid, program during your donation process typically arrive anywhere from 3-6 weeks after the close of the campaign they were purchased through.
Group leaders will receive an automatic confirmation email with a tracking number as soon as the team’s package leaves our warehouse, and will be responsible for the distribution of these items once they have been delivered.
If you are a group leader and have any questions about these packages, please reach out to either your representative or our Support team at support@snap-raise.com or 276.531.9260